RETURNS

We do not offer FREE returns but we do accept returns within 14 days. Providing the item is unsued, undamaged and in its original condition we will offer a full refund on the returned products ( postage will not be refunded.) 

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if you wish to return your item please contact us straight away preferably through instagram for a returns address, we also remind you to include your order number in your return so we know where to refund for the item.

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REFUNDS

We aim to refund returned items within 24 hours ( this does not include weekends or bank holidays)  

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Refunds if you have paid on Paypal should be received instantly. 

Refunds Via Wix Payments ( debit card) can take up to 7 days. You should receive an email confirming your refund if processing, if you have not please check your junk / spam. 

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EXCHANGES

Should you wish to exchange we prefer this to take place in person. If you are unable to do this we recommend you to return your item for a refund & repurchace your prefered item. 

We offer collection from our warehouse in Bootle, Liverpool.

Collections are available Monday - Friday 10am until 4pm. 

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You can use code "COLLECTION" at the checkout to take off the delivery charge! 

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We ask that if you are collection you contact us prior to your arrival so we can arrange for your order to be ready! 

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Collections may be availble made outside of these hours but will more than likely be from Crosby, Liverpool instead. If you wish to collect outside of normal hours please contact us on Instagram to arrange this. 

WASHING

All our items have different ways of washing them, most of the garments will have instructions on them of how to clean them. If it doesnt please get in touch before attempting to wash your item. 

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QUALITY 

Our aim as a company is to provide trendy , unique items for the best value for money. We would not sell a product we did not believe was incredible value for money and great quality which is why we do not offer free returns if you do not believe the quality of your item is up to your standard. You can ofcourse return the item for a refund within 14 working days. 

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DAMAGED ITEM

if your item has arrived damaged - we cannot apologies enough please get in touch with us preferably via instagram so we can resolve this for you! 

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if your item has become damaged - We ask that you contact us as this will depend on the circumstances of the damage. Unfortunately we do not offer waranty on our products as alot of our items are handmade and incredibly delicate we cannot be responsible for how they have been handled once they have been receied by our customers. However as a company we do always like to assist in anyway that we can to help our customers! 

UK DELIVERIES (excl. Northern Ireland* )

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We offer Standard and Next Working Day Delivery to the UK* 

All our items are sent out Next Working Day Delivery (if ordered by noon - 12pm)  however only those who select Next Working Day Delivery can we guarantee it* 

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*delivery and tranist times may be delayed through no fault of our own dependant on DPD however we have found them to be the most reliable for delivery with a >1% delayed delivery rate. 

 

INTERNATIONAL DELIVERY(Inc. Northern Ireland)

The cost and delivery time frame of delivery is different for each location, it is calculated at the checkout after inserting your address.

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PLEASE NOTE IT IS THE RESPONSABILITY OF THE CONSUMER TO PAY (IF)  ANY DUTY/TAXES CALCULATED BY THE COURIER WHEN YOUR ITEMS ARRIVING IN YOUR COUNTRY. YOU SHOULD BE CONTACTED DIRECTLY FOR THIS AND IF THE ITEM IS RETURNED FOR THIS REASON OR FAILED DELIVERY YOUR ORDER WILL BE REFUND MINUS SHIPING COSTS. 

 

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